We aim to ship your orders right away. Our current processing time is between 2 and 4 business days. We will notify you via e-mail as soon as your order has been shipped.

Yes, we certainly do. Please check our shipping policy for more details
(Shipping policy | daisyandpups)

Yes! To initiate a return, please email us with your order number and reason for a return: info@daisyandpups.com.au Please include your invoice with the return enquiry.
To be eligible for a return, your item must be unused, unwashed, and in the same condition in which you received it.
• Returns received within 30 days of original ship date will be refunded in full, minus shipping charges. Customers are responsible for paying return and exchange shipping costs unless we sent an incorrect or damaged item, in which case we will provide a complimentary return label.
• Returns received within 31-60 days of original ship date will receive store credit only (gift card).
• We cannot accept returns after 60 days.

We do not offer refunds if you have changed your mind.

Please note, final sale items are not eligible for a return.

Please check our Return and Refund policy carefully (Refund policy | daisyandpups)

We are here to help you! If you have any questions or concerns, please contact us via email and we'll get back to you in a tail wag. Our email - info@daisyandpups.com.au

We certainly interested in cooperation with pet shops! If you are a Business interested in stocking our products, please email us info@daisyandpups.com.au and we will be in touch asap.

- Our collars, harnesses, leashes, poop bag holders and car restraints can be washed in the washing machine in a delicate bag or pillow case on a cold cycle. Just hang the item out to dry once it has been washed keeping out of direct sunlight.

- Bandanas and bow ties: please spot clean only.

Thank you for your interest in representing Daisy and Pups! Please email us info@daisyandpups.com.au and we will be in touch asap.